Help Center

Aloaircommercial was founded with the core values of delivering industry-leading features, exceptional performance, remarkable value, and superior customer service. We've set up an advanced facility equipped with top-notch manufacturing capabilities to ensure we meet these goals. Our dedicated team of professionals is always ready to provide our valued customers with unparalleled support during and after their purchase.

FAQs

Here are some frequently asked questions about dehumidifiers. If you don't find the answer to your question here, please feel free to contact us.

1.How do dehumidifiers work?

Dehumidifiers operate by pulling in air from the environment, removing its moisture, and then recirculating it back. The moisture is absorbed using a heat exchanger which converts the humid air into vapor. This vapor subsequently condenses on a tube and is then eliminated via a drainage duct.

2.What should I do when my dehumidifier don not work?

1.Ensure you've verified the temperature range and that the device is correctly plugged in.

2.For further assistance, please visit www.aloraircommercial.com. Navigate to the FAQ page to register any queries you might have about our products. As soon as you get in touch with our service department, we'll provide a solution as soon as possible.

3. What should I do if the device generates excessive noise during operation?

Firstly, make sure that the device is situated on a solid and level surface. Next, check the filter to confirm it's not obstructed. If you find the filter mesh is clogged, proceed with removing and cleaning it.

4. What is the expected service life of an Aloraircommercial dehumidifier?

Our products are assured to have a minimum lifespan of 8 years, potentially longer.

5. Are Aloraircommercial products certified with ETL and CE labels?

A selection of our products holds ETL and CE certifications. These are certified by the professional insitutions.

6.Is it possible to obtain a manual for my equipment from AlorAir commercial ?

You can call (888) 990-7469 and we will fax or email a copy to you free of charge.

7.What steps should be taken before storing the dehumidifier in winter?

Make certain that the water in the unit is completely drained to avoid any cracking. Take note that the unit is not weatherproof and should not be situated outdoors in extreme temperatures or during rainfall.

8.Where can I get service for my Aloraircommercial products?

Ensure your unit is always serviced by a certified HVAC technician. Alternatively, you can bring the unit to our warehouse for servicing. To understand more about this procedure, please contact our service department at (888) 990-7469.

9.What is aloraircommercial's return policy?

Please find details about the return policy for Aloraircommercial products at www.aloraircommercial.com.

10. What is the recommended method for shipping the equipment?

You may ship the unit by FedEX Express Saver.